Welcome to your Customer Portal

1. General information

Company name: Groupe Mulliez-Flory
Share capital: 1 899 951,75 €
RCS: RCS ANGERS 30805441000029
SIRET: 30805441000029
VAT number: FR10308054410
Registered office: Groupe Mulliez-Flory – Route de Saint Aubin Le Longeron - 49710 SEVREMOINE - FRANCE
Phone: 02 41 63 78 10
Email: contact@mulliez-flory.fr
Publication director: Maxime DEROCH
Website hosted by OVH: Registered Office: 2 rue Kellermann - 59100 Roubaix - France
CNIL registration number: 2088083 v 0

For any remark on the site operation, please contact the site manager at: contact@mulliez-flory.fr

2. Personal data protection

Groupe Mulliez-Flory collects personal data when users connect to the site, notably through the use of cookies in accordance with current legislation.

The collected data is used to compile statistics on our users, their habits, interests and behaviors, with the aim of offering a better user experience. It also allows Groupe Mulliez-Flory to provide the customer with personalized services and to improve the relevance of the information offered. Some data is necessary for processing and managing customer orders as well as commercial relations between Groupe Mulliez-Flory and the customer.

Data may be transmitted to companies and subcontractors used by Groupe Mulliez-Flory for the execution of orders and services.

The user is informed that this automated information processing, including the management of users' email addresses, has been declared to the CNIL under number 2088083 v 0. In accordance with the law of January 6, 1978, the user has the right to access, rectify, modify and delete data concerning them. The user may expressly object to the disclosure of their contact details. To do so, they simply need to notify us in writing at Groupe Mulliez-Flory – Route de Saint Aubin Le Longeron - 49710 SEVREMOINE - FRANCE

3. Intellectual property - Copyright

This website is subject to French and international copyright and intellectual property legislation. All reproduction rights are reserved, including for texts, downloadable documents and iconographic and photographic representations.
Reproduction of all or part of this site on any electronic media is strictly forbidden without prior agreement from the publication director.

1. Purpose

These general terms and conditions of sale (GTC) replace any prior agreement between Groupe Mulliez-Flory and its customers, except for the specific conditions set out in the contract.
The buyer acknowledges having read and accepted them.
Any modification of these terms must be subject to express and written agreement. These general terms and conditions of sale apply to all transactions carried out by Groupe Mulliez-Flory and to orders taken by our agents, representatives or brokers. Placing an order implies the buyer's full and unconditional acceptance of these GTC, to the exclusion of all other documents such as brochures or catalogs issued by the seller, which are only indicative.

2. ORDER

Any order addressed to our Company and confirmed by us is considered irrevocable, whether or not it has been the subject of a deposit. Our Company is only bound by orders subject to a written and signed confirmation, or by shipment of the products.

3. PRICE

Unless otherwise specified, all prices are shown excluding tax and for goods delivered outside France, excluding local duties. Except for confirmed prices and/or within the validity conditions of current offers and contracts, the prices shown in our price lists and proposals are subject to change without notice depending on economic developments.

4. DELIVERY TIMES

Whatever our intention to respect them as closely as possible, the delivery times indicated for order delivery are given for information only. A delay in supply cannot therefore result in the cancellation of the sale or give rise to the payment of damages.
In any case, delivery within the deadlines can only take place if the buyer is up to date with his obligations towards our Company, whatever the cause.
The seller is released from its delivery obligations in the event of force majeure or fortuitous circumstances. The following are considered cases of force majeure releasing the seller from its delivery obligation: war, riot, fire, strikes, accidents, inability to be supplied.

5. PLACE OF DELIVERY AND TRANSPORT

Shipping of the goods, even in the case of franco de port delivery, is always made at the buyer's risk from the seller's warehouses, unless the buyer makes an explicit reservation upon receipt.

6. CLAIMS – RETURNS

Parcels must be checked upon receipt. Any anomalies, damage or missing goods must be recorded on the receipt with maximum precision, confirmed to the carrier no later than 2 days by registered letter with acknowledgment of receipt, and brought to our attention at the same time.

7. EXECUTION CONFORMITY

Compliance of our productions with specifications, samples provided or any indication of characteristics or dimensions is only guaranteed subject to customary tolerances.
In the case of special manufacturing, ordered and confirmed quantities are indicative. Delivered and invoiced quantities may differ by plus or minus 10%.
The goods must be inspected upon receipt and any anomaly must be reported immediately and before any processing.
No claim can be taken into account after a period of 8 days from receipt. The buyer must provide all justification as to the reality of the defects or anomalies found. He must allow the Supplier every facility to ascertain said defects and to remedy them. He must refrain from intervening himself or from calling in a third party for this purpose. No return can be accepted without the prior agreement of our Company, which can only be given following a motivated and controlled claim.
Any product returned without our Company’s agreement would be held at the buyer's disposal and would not give rise to the issuance of a credit note. In the event of an anomaly or damage to delivered products, duly established by our Company under the above conditions, the buyer may obtain a free replacement or a refund of the products, at our Company’s choice, excluding any compensation or damages. Return shipping costs and risks are always borne by the buyer.

8. PAYMENT

Our goods are payable at SEVREMOINE - 49710, notwithstanding any contrary clause. Unless otherwise specified in the contract, our invoices are payable "30 days end of month" by bank transfer.
In the case of new accounts, or in the absence of guarantees, payment may be required upon collection.
In the event of late payment, a flat-rate collection fee of at least €40 per invoice will be due (Art. D441-5 Commercial Code).
Any delay in actual payment of the invoice results in the payment of interest due from the due date (at an annual rate of 10%). In addition, the buyer must reimburse all costs incurred by contentious recovery of the amounts due, including ministerial officers' fees.
Furthermore, in the event of late payment, any invoice due even if not yet due becomes immediately payable, and any order in progress may be canceled at our sole discretion.
The seller reserves the right, at any time, depending on the risks incurred, to set a credit limit for each buyer and to require certain payment terms or guarantees.
In the case of a discount for cash or accelerated payment, it will be calculated at the interbank rate plus one point, and based on the effective reduction in the payment deadline. The buyer must reduce accordingly the amount of deductible VAT.

9. STORAGE OF GOODS

Goods that have become the property of our customers and that remain in our warehouses at their request are stored under their responsibility. They are therefore responsible for insuring them against any damage caused by fire or any other cause.

10. RETENTION OF TITLE

The seller retains ownership of the goods until full payment of their price. The risk of the goods is transferred to the buyer upon availability, including in the case of franco sale. The buyer is therefore solely responsible and must take all appropriate precautions. Law 80.335 of May 12, 1980 applies in full to the goods listed in this document.

11. TRADEMARKS AND DESIGNS

All drawings, trademarks or models provided by us, even as samples, remain our exclusive property and may not be copied or counterfeited under penalty of prosecution.
We can only reproduce, at the request of our clients, drawings, trademarks or models that are free of rights or for which they own the rights or the enjoyment of the rights.
Our liability can in no case be sought for any action that would be taken following the production by us of specific models entrusted by our clients.

12. JURISDICTION

If it becomes necessary to go to court, only the Commercial Court of GRENOBLE will have jurisdiction.

1. Introduction

This page contains the reference texts of the GDPR (General Data Protection Regulation) and the law known as "Data Protection". These regulations aim to govern the compliance of personal data processing.

The site Groupe Mulliez-Flory is subject to the French law of January 6, 1978, known as "Data Protection".

In accordance with Article 27 of the law of January 6, 1978, you have the right to access, rectify and delete data concerning you under the conditions of Article 34 of the said law.

Groupe Mulliez-Flory has declared the collection and processing of your personal data to the CNIL (Commission Nationale de l'Informatique et des Libertés).

This page details the commitments regarding security policy and protection of the data collected on our website and the use of that data.

2. Identity of the data controller

All processing and use of your personal data submitted through the website is carried out under the responsibility of Groupe Mulliez-Flory — Route de Saint Aubin Le Longeron — 49710 SEVREMOINE. (SIRET number: 30805441000029)

3. What personal data do we collect?

Collection of your personal data occurs when a customer relationship is created between the user and Groupe Mulliez-Flory. For example, we collect personal data when you create a user account or when you place an order.

When browsing our site, information about your navigation may be recorded in files called "cookies", installed on your device via your browser. Like most websites, we use cookies to compile statistics about visitor numbers and time spent.

These cookies are collected after obtaining your consent during your first visit to the Groupe Mulliez-Flory website. All collected data is used for the proper functioning of our services and the website.

Our goal is to continuously improve our service and your experience on the Groupe Mulliez-Flory website. We also use this information for order processing, package delivery, invoice creation, payment handling, promotional offers and contests.

Your personal data allows us to compile statistics on viewed pages to offer and recommend the products that suit you best, regardless of your profession.

4. Recipients

Groupe Mulliez-Flory is the sole recipient of your personal information. Some of your data may be transmitted to third parties if permitted by law, including for contract execution, billing, marketing purposes, or if you have previously consented.

As part of order execution, certain service providers (carrier, bank) receive from us the data necessary to fulfill their service.

5. Retention period

Groupe Mulliez-Flory does not retain personal data longer than necessary to achieve the purpose of order processing, while respecting applicable legal and regulatory limits.

Cookies are valid for 6 months on the Groupe Mulliez-Flory website.

You can delete stored cookies at any time by changing your browser settings. In some cases, deleting cookies may slow down your browsing on a website.

6. Your rights

In accordance with the GDPR (General Data Protection Regulation) and the "Data Protection" law, you have the right to access, rectify and delete personal data concerning you. Groupe Mulliez-Flory will review your request and respond as soon as possible.

Right to rectify and erase data: You may request at any time the correction, deletion and/or update of your personal information. To do this, you can contact us directly for any request relating to the rectification and/or deletion of your personal data.