Customer area Groupe Mulliez-Flory

1. General information

Company name: Mulliez-Flory Group
Share capital: €1,899,951.75
Trade Register: RCS ANGERS 30805441000029
SIRET: 30805441000029
Intra-Community VAT number: FR10308054410
Registered office: Mulliez-Flory Group – Route de Saint Aubin Le Longeron - 49710 SEVREMOINE - FRANCE
Telephone: +33 2 41 63 78 10
Email: contact@mulliez-flory.fr
Publication director: Maxime DEROCH
Website hosted by OVH: Registered Office: 2 rue Kellermann - 59100 Roubaix - France
CNIL declaration number: 2088083 v 0

For any comments regarding the operation of the website, please contact the site administrator at the following address: contact@mulliez-flory.fr

2. Personal data protection

Mulliez-Flory Group collects personal data when users connect to the website, in particular through the use of cookies in accordance with applicable legislation.

The data collected is used to compile statistics on our users, their habits, interests and behaviour in order to offer them a better user experience. It also enables Mulliez-Flory Group to provide customers with personalised services and to improve the relevance of the information offered to them. Certain data is necessary for processing and managing customer orders as well as for commercial relations between Mulliez-Flory Group and the customer.

Data may be transmitted to companies and subcontractors used by Mulliez-Flory Group in connection with the fulfilment of orders and the services offered.

The user is informed that this automated processing of information, in particular the management of users' email addresses, has been declared to the CNIL (French Data Protection Authority) under number 2088083 v 0. In accordance with the French Data Protection Act of 6 January 1978, the user has the right to access, rectify, modify and delete personal data concerning them. The user may expressly object to the disclosure of their contact details. To do so, they simply need to notify Mulliez-Flory Group in writing at: Mulliez-Flory Group – Route de Saint Aubin Le Longeron - 49710 SEVREMOINE - FRANCE

3. Copyright

All elements of any kind (still images, animated images, photographs, databases, trademarks, illustrations, logos, drawings, designs, downloadable documents, etc.) contained on this website are protected by copyright. Accordingly, except with the prior written authorisation of Mulliez-Flory Group, any reproduction, representation, adaptation, or partial or full modification of any element of the website, by any means whatsoever, is prohibited and may give rise to legal proceedings.

4. Use of artificial intelligence

Some images or content on this website have been created or enhanced using artificial intelligence tools, then reviewed by our teams before publication.

1. Purpose

These General Terms and Conditions of Sale (GTCS) supersede any prior agreement between Mulliez-Flory Group and its customers, with the exception of specific conditions set out in the contract.
The buyer acknowledges having read and accepted them.
Any amendment hereto shall require an express written agreement. These General Terms and Conditions of Sale apply to all transactions carried out by Mulliez-Flory Group and also to orders placed through our agents, representatives or authorised intermediaries. Placing an order implies the buyer's full and unconditional acceptance of these GTCS, to the exclusion of all other documents such as brochures or catalogues issued by the seller, which are for information purposes only.

2. ORDERS

Any order sent to our Company and confirmed by us shall be deemed irrevocable, whether or not a deposit has been paid. Our Company shall only be bound by orders subject to written and signed confirmation, or upon shipment of the products.

3. PRICES

Unless otherwise specified, all prices are quoted exclusive of tax and, for goods delivered outside France, exclusive of local duties. With the exception of confirmed prices and/or within the validity period of current offers and contracts, the prices shown in our price lists and proposals are subject to revision without notice in line with economic developments.

4. DELIVERY TIMES

Regardless of our intention to meet them as closely as possible, the delivery times indicated for orders are given for information purposes only. A delay in supply shall therefore not entitle the buyer to cancel the sale or claim damages.
In any event, delivery within the stated timeframe can only take place if the buyer is up to date with all obligations towards our Company, regardless of the cause.
The seller shall be released from its delivery obligations in any case of unforeseen circumstances or force majeure. The following shall be considered as force majeure events releasing the seller from its obligation to deliver: war, riots, fire, strikes, accidents, and the seller's own inability to obtain supplies.

5. PLACE OF DELIVERY AND TRANSPORT

The shipment of goods, even in the case of carriage-paid deliveries, is always made at the buyer's risk, from the moment the goods leave the seller's warehouses, unless the buyer makes explicit reservations upon receipt.

6. COMPLAINTS – RETURNS

Packages must be inspected upon receipt. Any irregularities, damage or missing items must be recorded on the delivery receipt with as much detail as possible, confirmed to the carrier no later than 2 days by registered letter with acknowledgement of receipt, and reported to us within the same timeframe.

7. CONFORMITY OF EXECUTION

The conformity of our products with specifications, samples provided or any indicated characteristics or dimensions is only guaranteed subject to standard tolerances.
In the case of special production, the quantities ordered and confirmed are given as indicative. The quantities delivered and invoiced may differ by plus or minus 10%.
Goods must be inspected upon receipt and any irregularity must be reported immediately and before any processing.
No complaint shall be accepted after a period of 8 days from receipt. It shall be the buyer's responsibility to provide all evidence regarding the existence of the defects or irregularities identified. The buyer must allow the Supplier every facility to verify such defects and to remedy them. The buyer shall refrain from intervening or having a third party intervene for this purpose. No return shall be accepted without the prior agreement of our Company, which may only be given following a substantiated and verified complaint.
Any product returned without the agreement of our Company shall be held at the buyer's disposal and shall not give rise to the issue of a credit note. In the event of irregularity or damage to delivered products, duly verified by our Company under the conditions specified above, the buyer may obtain free replacement or reimbursement of the products, at our Company's discretion, to the exclusion of any compensation or damages. The costs and risks of return shall always be borne by the buyer.

8. PAYMENT

Our goods are payable at SEVREMOINE - 49710, notwithstanding any clause to the contrary. Unless otherwise stated in the contract, our invoices are payable "30 days end of month" by bank transfer.
In the case of new accounts, or in the absence of a guarantee, payment may be required upon collection.
In the event of late payment, a fixed compensation for recovery costs of a minimum of €40 per invoice shall be due (Art. D441-5 French Commercial Code).
Any delay in the actual payment of the invoice shall incur interest from the due date (at a rate of 10% per annum). In addition, the buyer shall reimburse all costs incurred by the contentious recovery of amounts due, including bailiff fees.
Furthermore, in the event of late payment, any invoice due, even if not yet payable, shall become immediately due and payable, and any order in progress may be cancelled at our sole discretion.
The seller reserves the right, at any time, depending on the risks involved, to set a credit limit for each buyer and to require specific payment terms or guarantees.
In the event of a discount for cash or accelerated payment, this shall be calculated at the interbank rate plus 1 point, applied to the effective reduction in the payment term for the amounts due. It shall be the buyer's responsibility to reduce the deductible VAT amount accordingly.

9. STORAGE OF GOODS

Goods that have become the property of our customers and which remain, at their request, in our premises, are stored under their responsibility. It is therefore their responsibility to insure them against any damage caused by fire in particular or any other cause.

10. RETENTION OF TITLE

The seller retains ownership of the goods until full payment of the price. The risk associated with the goods is transferred to the buyer upon making them available, including in the case of carriage-paid sales. The buyer is therefore solely responsible and must take all corresponding precautions. Law No. 80-335 of 12 May 1980 applies in full to the goods listed in this document.

11. TRADEMARKS AND DESIGNS

All designs, trademarks or models provided by us, even as samples, remain our sole property and may not be copied or counterfeited under penalty of legal proceedings.
We may only reproduce, at our customers' request, designs, trademarks or models that are free of all rights or of which the customer owns or holds the rights of use.
Our liability may under no circumstances be sought for any action that may be brought as a result of our production of specific models entrusted to us by our customers.

12. JURISDICTION

In the event that it becomes necessary to resort to the courts, the Commercial Court of GRENOBLE shall have sole jurisdiction.

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